The washer drain backed up, and while I was waiting (all day) for a call back from my previous serviceman, the toilet backed up. In desperation, I grabbed the yellow pages, but then remembered Angie's List. I called Raffi, who called back immediately, and came to my house promptly, even though it was then after 5 P.M. He was very pleasant and professional, diagnosed the problem quickly, gave me a price, and got right to work, climbing on the roof to get the access needed to clear the blockage. He didn't try to charge extra for "overtime", and was very knowledgeable and efficient. He wasn't pushy and didn't try to scare me into having extensive work done. I had him back to install a clean-out to prevent a future backup, and also to repair a broken pipe under the house, which he was able to show me by taking photos. Again he was courteous and on time, and he listened to me and answered my questions. I was extremely pleased with his work, and recommend him highly. I will not hesitate to call him in the future.